At SOLUSFERA, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with any item, you may be eligible for a return under our Returns Policy.
Eligibility for Returns
To qualify for a return, please ensure that the item meets the following criteria:
Item is returned within 30 days from the date of purchase.
Item is in its original condition, unused, and with all tags attached.
Original packaging is preserved.
A valid receipt or proof of purchase is provided.
Non-Returnable Items
Certain items are not eligible for returns, including:
Gift cards
Health and personal care items
Customized or personalized items
Return Process
To initiate a return, please follow these steps:
Contact our customer service team at [email protected] to request a return authorization.
Include your order number and the reason for the return.
Ship the item securely in its original packaging to the address provided by our team.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and make a new purchase for the preferred item.
Contact Information
For any further questions, feel free to contact us at [email protected] or by phone at 123-456-7890. Our customer service team is available Monday through Friday, 9 AM to 5 PM.